Privacy Policy

1. Introduction

TradeCaddy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform, including our website, web application, mobile application, and API (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, phone number, business name, business address, and password when you register
• Payment information: Credit card details processed securely through Stripe — we do not store your full card number on our servers
• Business data: Customer records, service details, schedules, estimates, invoices, and other operational data you enter into the Service
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, actions taken within the Service
• Device information: Browser type, operating system, device type, and screen resolution
• Location data: Approximate location based on IP address; precise location only if you enable location services in the mobile app
• Log data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Send service-related communications (account alerts, scheduling updates, system notifications)
• Send SMS/text messages if you have opted in during registration
• Provide route optimization and address verification via Google Maps
• Respond to support requests and communicate with you
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

4. SMS/Text Message Privacy

If you consent to receive SMS/text messages, we will use your phone number to send service-related notifications through our messaging provider, Twilio. We do not sell, rent, or share your phone number with third parties for marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts unless you re-consent. For help, reply HELP or contact support@tradecaddy.us.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating the Service, including Stripe (payments), Twilio (SMS), Google Maps (mapping and routing), and DigitalOcean (hosting)
• Within your company: Other authorized users within your company account can access shared business data
• Legal requirements: When required by law, regulation, legal process, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encrypted database connections
• Secure password hashing
• Multi-tenant data isolation — your company's data is logically separated from other companies
• Regular security reviews and updates

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain your data for 30 days to allow for reactivation or data export. After 30 days, your data may be permanently deleted.

We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal obligations)
• Export your data in a portable format
• Opt out of SMS communications by replying STOP
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at support@tradecaddy.us. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can manage cookie preferences through your browser settings, though disabling cookies may affect Service functionality.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The "Effective Date" at the top of this page indicates when this policy was last updated.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

TradeCaddy
Email: support@tradecaddy.us
Website: tradecaddy.us